Settlement of complaints

Settlement of complaints

80. If it appears from a complaint or any written response made in relation to a complaint under section 79(b)(ii), that it may be possible to secure—
(a) a settlement between any of the parties concerned; and
(b) if appropriate, a satisfactory assurance against the repetition of any action that is the subject matter of the complaint or the doing of further actions of a similar kind by the person concerned, the Regulator may, without investigating the complaint or, as the case may be, investigating the complaint further, in the prescribed manner, use its best endeavours to secure such a settlement and assurance.

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